Service concept:
To really, sincerely, rest assured services to customers
Service commitment:
Warranty period: the whole bridge up to 24 months or 200000 km ( whichever comes first), wearing parts separately;
Service response time: 0.5 hours of contact with customers, generally within 1 hours to determine the service plan, major problems within 8 hours of service
Scheme;
Services in place in time : the city 4 hours in place, outside the city 8 hours in place;
Service completion time: general failure 24 hours disposed of, serious fault 48 hours disposed of:
Repair quality: a one-time repair more than 96% passing rate;
Service tracking: 3 days back tracking, failure is not removed, services terminated;
Technical support: to provide on-site training and technical advice



